Return & Refund Policy

We want you to be satisfied with your purchase. If you experience any issues with your candle or decorative jar products, please review the policy below.

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items.
• Requests must be made within 48 hours of delivery.
• The product must be unused and in its original packaging.

2. Non-Returnable Items

• Used candles or jars.
• Items with minor variations in color, texture, or fragrance (as these are often handcrafted products).
• Products purchased during clearance or special sales (unless damaged).

3. Damaged or Defective Products

• If you receive a damaged item, you must share clear photos or videos of the product and packaging.
• This helps verify the issue and process your request quickly.

4. Return Process

• To initiate a return, contact customer support at Candlelumora9@gmail.com with:
• Order details
• Description of the issue
• Supporting images/videos
• Once approved, instructions for return or replacement will be provided.

5. Refund Policy

• Refunds are issued only if a replacement is not available.
• Approved refunds will be processed within 5–7 business days after verification.
• Refunds will be credited to the original payment method.

6. Replacement Policy

• Replacements are offered for eligible damaged or defective items.
• The replacement will be shipped after confirmation of the issue.

7. Shipping Costs

• Return shipping costs (if applicable) will be communicated during the approval process.
• In case of damaged or incorrect products, shipping costs may be covered.

8. Order Cancellation

• Orders can be canceled within 12 hours of placing the order.
• Once shipped, cancellations are not possible.

9. Contact Support

For any concerns or assistance, reach out to:

Candlelumora9@gmail.com

This policy ensures a fair and smooth experience while maintaining product quality and customer satisfaction.