Shipping Policy

We aim to deliver your candles and decorative jar products safely and on time. Please read the details below for a clear understanding of our shipping process.

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Time

• Standard delivery usually takes 3–7 business days, depending on your location.
• Delivery timelines may vary due to external factors such as weather, courier delays, or peak seasons.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• Any special delivery charges will also be clearly mentioned.

4. Order Tracking

• Once your order is shipped, tracking details will be shared via email or message.
• You can use the tracking link to monitor your delivery status.

5. Packaging

• All candles and decorative jars are carefully packed to prevent damage during transit.
• Fragile items are secured with protective materials.

6. Delayed or Lost Shipments

• If your order is delayed beyond the expected timeframe, please contact support.
• In case of lost shipments, assistance will be provided after verification with the courier.

7. Incorrect Address

• Please ensure that the shipping address is accurate at the time of placing the order.
• We are not responsible for delays or losses due to incorrect or incomplete addresses.

8. Damaged During Shipping

• If your order arrives damaged, report it within 48 hours of delivery with photos/videos.
• Support will assist with replacement or refund as per the return policy.

9. Contact Support

For any shipping-related queries, contact:

Candlelumora9@gmail.com

This policy helps ensure your products reach you safely and efficiently.